Terms and Conditions

1. Our Services

SDL Australia provides professional dermal specialist services across three Sydney clinic locations: Clemton Park, Revesby, and Rouse Hill. Our services include skin health treatments, skin correction, skin maintenance, hair restoration, and related skin pathways.
All services are delivered by trained dermal specialists (Skin Angels) and are based on individual consultation and assessment. Services described on our website are for general information only and do not constitute medical advice.

2. Eligibility

Our services are available to individuals who:

• Are 18 years of age or older, or have a parent or guardian present and consenting
• Are not contraindicated for the proposed treatment based on their health assessment
• Have completed a consultation and provided accurate health history

SDL Australia reserves the right to decline or discontinue treatment where it is assessed to be clinically inappropriate or where the client has provided inaccurate information.

3. Bookings and Appointments

3.1 Making a Booking
Appointments can be made via our website, phone, or in clinic. A booking confirmation will be sent to your nominated email address or phone number. Bookings are not confirmed until you receive written confirmation from SDL Australia.
3.2 Cancellations and Rescheduling
We require a minimum of 24 hours notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours notice, or failure to attend without notice, may result in forfeiture of your deposit.
SDL Australia reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including staff availability or equipment issues. We will provide as much notice as possible and offer an alternative appointment.
3.3 Late Arrivals
If you arrive late to your appointment, we will do our best to accommodate you within the remaining allocated time. In some cases, the appointment may need to be rescheduled to ensure the quality and safety of your treatment.
3.4 Online Booking Deposits
A deposit is required to secure online bookings. The following conditions apply to online booking deposits:

• 24 hours notice is required to cancel or reschedule an online booking without forfeiting your deposit
• If you cancel within 48 hours of your appointment or do not attend, the deposit will be forfeited
• If you have paid an online booking deposit and change your mind, you may request a refund provided you give at least 48 hours notice before the scheduled booking date and time
• Refunds for online deposits will be provided where required in accordance with the Australian Consumer Law

4. Treatment Consultations and Consent

Prior to commencing any treatment, you will be required to:

• Complete a health intake form and disclose all relevant medical history
• Attend a consultation where your suitability for treatment is assessed
• Provide written informed consent for the proposed treatment

It is your responsibility to provide accurate and complete health information. In order for us to deliver great results, it is essential that you complete all consent forms honestly, advise us of any factors that may affect your treatment, and maintain realistic expectations. We encourage you to work openly with your Skin Angel on what is achievable for you.
SDL Australia accepts no liability for adverse outcomes arising from information that was withheld or incorrectly provided.

5. Cancellations, Refunds, and Pathway Terms

5.1 General Treatment Cancellations and Refunds
The following conditions apply to all standard treatment bookings:

• Treatments and procedures are not transferable to other individuals
• We require at least 24 hours notice for any appointment cancellation
• If you cancel within 24 hours of your appointment or do not attend, we reserve the right to retain your deposit
• Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client: if a service or product is faulty, it will be replaced or refunded. We do not offer refunds for a change of mind

5.2 SDL Australia Pathways
The following conditions apply when you commit to an SDL Australia treatment pathway:

• Pathway instalments are non-refundable and are not transferable to other individuals
• You have the right to request a pause on your pathway for up to 24 months. During this time your pathway will remain on hold until you are ready to recommence
• 24 hours notice is required for any appointment cancellation while enrolled in a pathway. If you cancel within 24 hours or do not attend, that treatment session will be forfeited
• By purchasing a pathway at SDL Australia, you agree to these terms

5.3 Online Booking Deposits
The following refund conditions apply to deposits paid for online bookings:

• 24 hours notice is required to cancel without forfeiting your deposit
• If you cancel within 48 hours of your appointment or do not attend, the deposit will be forfeited
• If you change your mind after paying a deposit, you may request a refund provided you give at least 48 hours notice prior to the booking date and time
• Refunds will be provided where required in accordance with the Australian Consumer Law. If a service or product is faulty, it will be replaced or refunded

6. Treatment Results and Guarantees

6.1 Individual Variation
Skin treatment outcomes vary between individuals based on skin type, condition severity, lifestyle, adherence to aftercare, and other factors. While SDL Australia uses evidence-based techniques and professional-grade modalities, we cannot guarantee specific results for any individual client.
6.2 The SDL 70% Improvement Guarantee
Where SDL Australia offers a minimum improvement guarantee as part of a specific pathway, this guarantee is subject to:

• Completion of the full recommended treatment pathway
• Compliance with all aftercare and home care instructions provided by your Skin Angel
• Attendance at all scheduled pathway appointments
• Accurate disclosure of health history at the time of consultation

The terms of any guarantee will be communicated in writing at enrolment. Guarantees do not apply to individual one-off treatments.

7. Payment Terms

7.1 Pricing
Treatment pricing is as communicated during your consultation or as listed on our website at the time of booking. SDL Australia reserves the right to adjust pricing with reasonable notice. Price changes will not affect confirmed pathway bookings already paid or under an active instalment agreement.
7.2 Payment Methods
We accept payment by credit card, debit card, and approved payment plan providers. Payment is due at the time of treatment unless you are enrolled in an approved instalment or interest-free finance arrangement.
7.3 Instalment Plans and Finance
Where instalment or interest-free finance options are offered, these are subject to separate terms provided by SDL Australia or the relevant third-party finance provider. Clients are responsible for understanding and complying with the terms of any finance arrangement entered into.

8. Aftercare and Client Responsibilities

To achieve the best possible outcome from your treatment, you are responsible for:

• Following all aftercare instructions provided by your Skin Angel
• Attending scheduled follow-up and review appointments
• Using recommended home care products where advised
• Informing SDL Australia promptly of any adverse reactions or concerns

Failure to follow aftercare instructions may affect your treatment outcomes and may impact any applicable guarantee.

9. Photography and Results Content

SDL Australia may request permission to take before-and-after photographs for the purpose of:

• Monitoring your treatment progress
• Educational or training purposes
• Marketing and promotional use on our website, social media, or printed materials

Photographs will only be used for marketing purposes with your separate written consent. You may withdraw consent for marketing use at any time by contacting us. Withdrawal does not affect images already published before the withdrawal date.

10. Intellectual Property

All content on the SDL Australia website, including text, images, graphics, videos, treatment descriptions, and the SDL Pathway system, is the intellectual property of Sydney Dermal Lounge Australia Pty Ltd or its licensors. You may not reproduce, distribute, modify, or use any content without our prior written permission.

11. Website Use

By using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to any part of the site or its systems
• Upload or transmit malicious code, spam, or misleading content
• Reproduce or republish site content without permission

SDL Australia makes reasonable efforts to ensure the accuracy of information on our website but does not warrant that all content is current, complete, or error-free. We reserve the right to update or remove content at any time without notice.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. SDL Australia does not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party site. Accessing third-party sites is at your own risk.

13. Limitation of Liability

To the extent permitted by law, SDL Australia excludes liability for:

• Any indirect, incidental, or consequential loss arising from your use of our services or website
• Loss arising from treatment outcomes where you have not complied with consultation requirements or aftercare instructions
• Technical failures, errors, or interruptions to website availability

Nothing in these Terms limits or excludes any guarantee, warranty, or right you have under the Australian Consumer Law that cannot be excluded by agreement.

14. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to These Terms

SDL Australia may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our website or services after any change constitutes acceptance of the updated terms.
For questions about these Terms and Conditions, please contact:

• Email: info@sdlaustralia.com.au
• Phone: 0485 900 361
• Post: Shop 6, Revesby Village Centre 20-30 Blamey Street, Revesby, 2212