Privacy Policy

1. Who We Are

SDL Australia operates three dermal specialist clinics across Sydney:

• Clemton Park
• Revesby
• Rouse Hill

We provide professional skin health, skin correction, skin maintenance, hair restoration, and related treatment services.
For privacy-related enquiries, please contact us at:

• Email: info@sdlaustralia.com.au
• Phone: 0485 900 361
• Post: Shop 6, Revesby Village Centre 20-30 Blamey Street, Revesby, 2212

2. What Personal Information We Collect

We collect personal information necessary to provide our services and manage the client relationship. This may include:
2.1 Contact and Identity Information

• Full name
• Date of birth
• Phone number and email address
• Residential or postal address

2.2 Health and Sensitive Information
As a dermal specialist clinic, we collect health information that is directly relevant to your skin consultations and treatment pathways. This includes:

• Skin type, condition history, and diagnostic scan results
• Medical history relevant to treatment suitability
• Medications, allergies, and contraindications
• Before-and-after treatment photographs (with your written consent)

Health information is classified as sensitive information under the Privacy Act and is handled with a higher standard of care. We will only collect this information with your explicit consent.
2.3 Financial Information

• Payment details processed via our secure payment gateway
• Payment plan and instalment arrangement records

SDL Australia does not store full payment card details. Card data is handled directly by our payment gateway provider.
2.4 Website and Digital Information

• IP address and browser type
• Pages visited, session duration, and referral source
• Cookie data and analytics identifiers

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you complete intake forms, book an appointment, or contact us
• During consultations and treatment sessions at our clinics
• When you submit enquiries via our website contact form or booking system
• Through our website using cookies and analytics tools (see Section 9)
• From third parties such as referral practitioners, where you have authorised this

4. Why We Collect and Use Your Information

We collect and use personal information for the following purposes:

• To provide, manage, and follow up on your treatment and care
• To assess treatment suitability and develop your personalised SDL Pathway
• To communicate appointment reminders, follow-up care instructions, and results
• To process payments and manage instalment arrangements
• To send marketing communications and promotions, where you have opted in
• To improve our services, training, and clinic operations
• To comply with our legal and regulatory obligations
• To respond to complaints or enquiries

We will not use your information for any purpose that is inconsistent with the reason it was collected without your consent.

5. Disclosure of Your Information

SDL Australia will not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
5.1 Service Providers

• We engage trusted third-party providers who assist us in operating our business, including:
• Clinic booking and practice management software providers
• Payment gateway processors
• Email and SMS communication platforms
• Website hosting and analytics providers

These providers are bound by confidentiality obligations and are only permitted to use your data to deliver services on our behalf.
5.2 Health Professionals
Where clinically appropriate and with your consent, we may share relevant health information with referring practitioners or other treating health professionals involved in your care.
5.3 Legal Requirements
We may disclose your information where required by law, a court order, or regulatory authority, or to protect the rights, property, or safety of SDL Australia, our clients, or the public.
5.4 Overseas Disclosure
Some of our third-party service providers may store or process data outside Australia. We take reasonable steps to ensure these providers comply with standards comparable to the Australian Privacy Principles before any cross-border disclosure.

6. Health Information and Sensitive Data

Given the nature of our services, we handle a significant volume of health information. We treat all health and sensitive information with the highest standard of care:

• Health records are stored securely in our practice management system
• Access is restricted to authorised clinic staff only
• Treatment photographs are stored separately and only used with your written consent
• Sensitive information is never used for marketing without explicit opt-in consent

7. How We Store and Protect Your Information

SDL Australia takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Password-protected and encrypted digital systems
• Restricted physical access to clinic records
• Staff training on privacy obligations and confidentiality
• Regular review of data security practices

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When information is no longer needed, we will securely destroy or de-identify it.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Opt out of direct marketing communications at any time
• Make a complaint about how we have handled your information

To exercise any of these rights, please contact us at the details in Section 1. We will respond to access or correction requests within a reasonable timeframe. We may need to verify your identity before processing a request.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve the user experience. Cookies may include:

• Session cookies that expire when you close your browser
• Persistent cookies that remain on your device for a set period
• Third-party analytics cookies (including Google Analytics)

You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.

10. Direct Marketing

We may send you information about our services, promotions, and skin insight content if you have opted in to receive marketing communications. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly at the details in Section 1

We will not use sensitive health information for marketing purposes.

11. Privacy Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you can lodge a complaint with us:

• Email: info@sdlaustralia.com.au
• Phone: 0485 900 361

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Where changes are material, we will notify existing clients by email where practicable.